neoncandles

Refund and Return Policy

Effective Date: 05 Sep 2024

At Neon Candles, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns

• Time Frame: You may return items within 14 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Custom-made products, used candles, and items purchased on clearance or sale are not eligible for returns.

2. Return Process

• Contact Us: Before returning an item, please contact our customer service team at [Insert Email] with your order number and reason for return. We will provide you with instructions on how to proceed.
• Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are returned in damaged or incomplete condition).

4. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving your order to arrange an exchange. Items not in stock may be eligible for a refund instead.

5. Cancellations

• Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our customer service team. After this period, we may not be able to stop the shipment, and you will need to follow the return process outlined above.
• Refund for Canceled Orders: If your order is successfully canceled, you will receive a full refund to your original payment method.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [Insert Email] with your order number and photos of the damaged or incorrect product. We will arrange for a replacement or refund, depending on your preference.

7. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to us at:

• Email: scentedneoncandles@gmail.com
• Whatsapp: +92 339 017 1214

We are here to ensure that your experience with Neon Candles is as pleasant and hassle-free as possible. Thank you for choosing us!